We currently deliver only to mainland Singapore. We do not offer international shipping outside of Singapore at this time.

Yes, we deliver anywhere within Singapore, including Sentosa. As long as your address is within Singapore, we can deliver to you.

Delivery is free for orders over $100.00. Our minimum order amount is $55.00, and a $10.00 delivery fee applies to orders under $100.00.

We work with major carriers and local courier partners.

Your order will be delivered on the delivery date you select at checkout. Please note that delays may occasionally occur due to unforeseen circumstances; if this happens, we will notify you as soon as possible.

At this time, you can select your delivery date, but not a specific time slot. We are working on adding time-slot selection in the future, so please stay tuned.

We currently do not provide a tracking number for orders.

During particularly busy periods or when order volumes temporarily increase, slight delivery delays may occasionally occur. If this happens, we will proactively reach out to you via email or WhatsApp to let you know.

If you are not available to receive your delivery, our courier will leave your order at your doorstep (e.g. outside your unit or building entrance).

We apologize, but in-store pickup is not available. All orders placed through our online store are delivered to the shipping address provided at checkout. Thank you for your understanding.

All prices are displayed and charged in Singapore Dollars (SGD).

We accept a variety of secure payment methods. You can view all accepted payment options at the bottom of our website.

Yes. All customs duties and import taxes are already included in our product prices, so there are no additional charges for you to pay upon delivery.

Yes, GST is already included in our product prices, so the price you see is the final price you pay.

As many of our items, such as fruits and vegetables, are ordered directly from the market once your order is placed, we are generally unable to accept cancellations or changes after an order has been submitted.

You can enter your promo code in the designated field on the checkout page.

Frozen items are packed with ice packs to keep them properly chilled throughout the delivery process.

We always aim to deliver products with the freshest possible shelf life. Please note that many of our premium Japanese products naturally have a shorter shelf life due to their high quality and lack of preservatives, so we recommend consuming them as soon as possible after delivery.

All of our products are sourced from Japan. More details are also listed in each product page description, but if you'd like to know more, feel free to send us a message on WhatsApp — our team of specialists will be happy to answer your questions.

Yes, ingredient information is listed on each product page. If you have any questions, please feel free to contact us.

Vegetables and fruits are basically sold online only. That said, we occasionally hold special fairs where we sell seasonal fresh produce, so please follow us for the latest updates: @tfdtokyofreshdirect on Instagram.

We always aim to make sure our customers love our products, but if there is an issue with your product, please send us a photo via the WhatsApp button at the bottom right of the page.

Please contact us via the WhatsApp button at the bottom right of the page along with a photo of the item. We will process your request as soon as we receive it.

Refunds typically take approximately 1–2 weeks to process. Please note that we are unable to provide updates on the status of a refund once it has been submitted, as this depends on your payment provider.

If we determine that an item arrived damaged or did not meet our quality standards, we will issue a refund. Please contact us via the WhatsApp button at the bottom right of the page with a photo of the item, and we will review your request.

Yes, an account is required in order to place an order with us.

At this time, we are unable to include a message card with gift orders.

Yes, you can enter a different shipping address at checkout.

You can reach us by clicking the WhatsApp icon at the bottom right of our website.

Our business hours are 9:00–17:00 (Singapore Time, SGT), Monday to Friday, excluding public holidays.

We aim to respond within 1–2 business days.