FAQs

When will I receive my order?
About 2 weeks after you have placed your order with us.

How do I change or cancel my order?
You would not be able to make any changes after your order is confirmed, please cancel your initial order and make a new order.

For Cancellation: Please contact us at tfd-order@weagri.jp within one day from your confirmed order. Your email should include the following details:

Order number
Your name
Your registered email address
State that you would like to cancel the order.

Can I order over the a phone?
No.

Can I request for multiple delivery location in one order?
No, only one location per order to avoid any delay or missing delivery.

Can I request gift-wrapping?
Unfortunately no.

Can I request specific delivery date / time?
Unfortunately no. We deliver only every Wednesday & Friday. We will open up more slots in future.